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Game will not load..


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#1 Mycroft Holmes

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Posted 11 November 2018 - 00:08

So my issue started when i first logged on to the game thursday night. the game came up but the screen was off, meaning in order for me to click the settings button in game, i would have to move my cursor out of the game window. After tinkering with that for a bit, i was able to get my game screen into full screen mode and that fixed my cursor to match up to where it "should" be in game. However the second i would take the full screen off it would show a duplicate window of just the bottom of the screen. After messing with screen settings and restarting the client I can see the game unpacking core etc but when the actual game client tries to load it just gives me either an all white screen or an all black screen. I have tried uninstalling and reinstalling the game and that didn't work. I downloaded the eldevin diagnostic tool and cleared my cache, validated and preloaded the game and still nothing. It also will not let me change my graphic settings from the Eldevin Diag tool. My next post i will post the System information, run diagnostic and "view log".

 

If anybody has any ideas or a solution i would greatly appreciate it so i can get back in game  :) . I apologize for all the grammatical errors as well  :mellow:.

 

Thank you for taking the time to read my long post.


System Information results:

 

Collecting system information.
-------------------------------------------
Environment Variables:
-------------------------------------------
PATH = /usr/bin:/bin:/usr/sbin:/sbin
JAVA_MAIN_CLASS_1405 = diag.ui.DiagnosticTool
SSH_AUTH_SOCK = /private/tmp/com.apple.launchd.bh0HYqgMLg/Listeners
XPC_FLAGS = 0x0
SHELL = /bin/bash
__CF_USER_TEXT_ENCODING = 0x1F5:0x0:0x0
Apple_PubSub_Socket_Render = /private/tmp/com.apple.launchd.NnZylS80kU/Render
LOGNAME = mauriceg
USER = mauriceg
XPC_SERVICE_NAME = 0
HOME = /Users/mauriceg
TMPDIR = /var/folders/j1/vhp6zbfn0xv21458cpprdvsc0000gn/T/
-------------------------------------------
Properties:
-------------------------------------------
java.runtime.name = Java™ SE Runtime Environment
sun.boot.library.path = /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib
java.vm.version = 25.191-b12
gopherProxySet = false
java.vm.vendor = Oracle Corporation
java.vendor.url = http://java.oracle.com/
path.separator = :
java.vm.name = Java HotSpot™ 64-Bit Server VM
file.encoding.pkg = sun.io
user.country = US
sun.java.launcher = SUN_STANDARD
sun.os.patch.level = unknown
java.vm.specification.name = Java Virtual Machine Specification
user.dir = /Users/mauriceg/Downloads
java.runtime.version = 1.8.0_191-b12
java.awt.graphicsenv = sun.awt.CGraphicsEnvironment
java.endorsed.dirs = /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/endorsed
os.arch = x86_64
java.io.tmpdir = /var/folders/j1/vhp6zbfn0xv21458cpprdvsc0000gn/T/
line.separator = \n
java.vm.specification.vendor = Oracle Corporation
os.name = Mac OS X
sun.jnu.encoding = UTF-8
java.library.path = /Users/mauriceg/Library/Java/Extensions:/Library/Java/Extensions:/Network/Library/Java/Extensions:/System/Library/Java/Extensions:/usr/lib/java:.
sun.awt.enableExtraMouseButtons = true
java.specification.name = Java Platform API Specification
java.class.version = 52.0
sun.management.compiler = HotSpot 64-Bit Tiered Compilers
os.version = 10.14.1
http.nonProxyHosts = local|*.local|169.254/16|*.169.254/16
user.home = /Users/mauriceg
user.timezone = 
java.awt.printerjob = sun.lwawt.macosx.CPrinterJob
file.encoding = UTF-8
java.specification.version = 1.8
java.class.path = /Users/mauriceg/Downloads/eldevindiag1.jar
user.name = mauriceg
java.vm.specification.version = 1.8
sun.java.command = /Users/mauriceg/Downloads/eldevindiag1.jar
java.home = /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home
sun.arch.data.model = 64
user.language = en
java.specification.vendor = Oracle Corporation
awt.toolkit = sun.lwawt.macosx.LWCToolkit
java.vm.info = mixed mode
java.version = 1.8.0_191
java.ext.dirs = /Users/mauriceg/Library/Java/Extensions:/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/ext:/Library/Java/Extensions:/Network/Library/Java/Extensions:/System/Library/Java/Extensions:/usr/lib/java
sun.boot.class.path = /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/resources.jar:/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/rt.jar:/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/sunrsasign.jar:/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/jsse.jar:/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/jce.jar:/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/charsets.jar:/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/jfr.jar:/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/classes
java.vendor = Oracle Corporation
file.separator = /
sun.font.fontmanager = sun.font.CFontManager
sun.io.unicode.encoding = UnicodeBig
sun.cpu.endian = little
socksNonProxyHosts = local|*.local|169.254/16|*.169.254/16
ftp.nonProxyHosts = local|*.local|169.254/16|*.169.254/16
sun.cpu.isalist = 
-------------------------------------------
Hunted Cow Cache Information:
-------------------------------------------
/Users/mauriceg/.huntedcowcache/eldevin
-----------------------------------------------------------------------------------

Run Diagnostic Results:

 

Running diagnostics.
Hunted Cow Cache: Found
Can write to cache: Yes
Write to preferences: Yes
Read from preferences: Yes
Remove from preferences: Yes
Requesting Version Information...
Version information loaded successfully
Retrieving Checksums...
Checksums File: Found
Retrieving Loader...
Loader: Found
Socket Connection: Unable to connect
java.net.ConnectException: Connection refused (Connection refused)

---------------------------------------------------------------------------------------------------------

 

View Log Results: 

 

Finding log...
No log found.

---------------------------------------------------------------------------------------------------------

 

Validate Cache:

 

Attempting to validate cache.
Requesting Version Information...
Version information loaded successfully
Retrieving Checksums...
Validating Eldevin cache...
No invalid files found

Edited by Mycroft Holmes, 11 November 2018 - 00:09.


#2 livingtarget

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Posted 12 November 2018 - 12:11

The diagnostics tool has an option to change the graphics settings. You should be able to change them there. I would recommend trying to switch renderer maybe?



#3 Mycroft Holmes

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Posted 13 November 2018 - 13:51

The diagnostics tool has an option to change the graphics settings. You should be able to change them there. I would recommend trying to switch renderer maybe?

 

 

Hi livingtarget, thank you for the response. When i try to change my graphic settings using the diag tool it tells me "Unable to find Graphic config"


Edited by Mycroft Holmes, 13 November 2018 - 13:51.


#4 Mycroft Holmes

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Posted 15 November 2018 - 16:09

Friendly Bump  :rolleyes:



#5 livingtarget

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Posted 18 November 2018 - 14:03

Renderer = hardware_newt
Window Mode = window
Full Browser = false
Resolution = 1024x600
Limit Frame Rate = true
Frame Rate = 30
Texture Filter = anisotropic
Anisotropy = 4
View Distance = 250
Low Texture Mode = false
 

Strange you can go to the /Users/mauriceg/.huntedcowcache/eldevin/ folder and try to create the graphics config in there. Just create a file called "graphicsConfig.ini" and past the above text into it.

 

Some people have reported it may actually be stored in /Users/mauriceg/ instead so you could try putting it there as well.

 




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