Again, please put this in a Support ticket as you've been told already. And again, where you are geographically is obviously in the real world.
~ Grim
After 15 and a half years of playing I thought the game's issues would be easier to report, there would be more transparency to the way information is shared. Alas after a week of the same old run around we see jack all. I wasted my time and made a ticket reluctantly. I have previously never had to make that effort, but I thought let's see. Now I'm just privately ignored without any action. Nothing changes.