Features...
1) I'd like to see the ability to give helper "points" through the sidebar and main chats. If you ask a question and someone is helpful, you can give them a "point". Accumulating of points should results in titles, maybe a color-coded name, reputation increase, perhaps quarterly rewards.
I liken this system to the rewarding of a choice parking spot to incent employees to specific activities.
Controls would need to be built in so players couldn't "game" the system. Unique "points" would be important for a period of time to prevent friends from setting each other up to acquire "points" without truly helping each other.
I'm very new to the game so I don't know what high level incentives exist, but I do know that getting answers to your questions via these two chat interfaces to be of very high import.
