5 replies to this topic

[greedyfatboy]

Can anyone help? on the loading screen to Eldevin Kingdom - West, it gets (i assume) half way through loading then crashes, at the same point each time. The best way i can describe where, is the loading bar fills 2 times and a few seconds through the 3rd bar, it freezes, If i wait too long it goes into white screen.  

 

ways ive tried:

re-dowloading java 7

restarting my laptop

restarting web browser

 

is there something else i can do? 

[Fizban]

Clear cache.

[Irradiated]

While my home machine never sees this error, I get this when playing on an older machine.

 

As Kezza suggested, clearing the cache is conventional wisdom, and can't hurt.  I always do that first, to insure I'm starting with a clean slate and no leftovers.  This is regardless of the PC configuration.  But if that doesn't solve the problem, try the opposite.

 

I find the best thing to do is just hit the page refresh button.  This puts you back at the character selection screen.  It should work when you re-enter.

 

What is happening, at least for me, is that Java is shutting down completely.  I posted what I could get of the log awhile back, but the crash also closes the console and destroys the log.  Basically, it can happen any time the game is loading data from the server, whether at login or when loading realm data.  It is (almost?) always preceded by calls to some method 'CleanupThread' (case may be incorrect).

 

Against conventional wisdom for Java, If you are getting the same problem I am, clearing the cache after the initial attempt is not a good idea.  The more data the game can retrieve from the cache, the less often the error occurs.

[Alpion]

Same happens to me.  I do NOT clear my cache, but as Irradiated said, I just hit refresh and let it load again.  That's always better for me than starting fresh.

[cowboy]

We've recently fixed a leak where the client would hold onto two loaded realm packs at once, causing the memory to double up when you move realms or even logout and log back in again, which may have caused some similar problems, though it may not be this particular issue. That fix will come with the next update also so you won't have it yet, but it will help with certain memory related issues at least.

[greedyfatboy]

it was my cache thanks guys