The game isn't free, it's just marketing manure, the minority who can have fun just playing a very restrictive game that hurts them everywhere for not paying are just that, a minority. Everyone else leaves or cashes out.
The reason why so many people disagree with me is because those that do agree have mostly left the game. What's left here is a minority who can put up with a lot or just doesn't mind bad service.
You need t review your definition of free - this game is totally free to play, paying will grant you advantage but you are in no way "punished".
I would also question what "bad service" I am receving - any time I have an issue that requires a support ticket it gets dealt withaccordingly, so that service is good. Other than that the team have been implementing numerous features over the past while, but just because it isn't instaneaus doesn't make it bad - they are a small team after all.
Back to the update - looking forward to grinding out my crafting skills over the next few days and checking out the new questlines