Any update on shards?
Hi EpicPiety,
I'm afraid we still don't know what is happening with the shards and ad watching. This has not been something we have been able to replicate ourselves and hence have not seen why this could be happening. We have however implemented a system to collect game logs as the game runs and we believe these logs will help locate the issue. These logs can be accessed by clicking on the version number (located within games main menu) 6 times. Can we ask that the next time this issue occurs and shards are not awarded from the ad, that you copy these logs and send them to us? If possible, we would prefer it if you send them through a support ticket? I imagine they will likely be long and we don't want to clog up the forums with them. A member of the support team will forward the logs to us upon retrieval and they should help us track down the issue. Sorry for the continued issues with this but we are still looking into it and will have a solution as soon as we work out why this is happening.
~Conix