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The new Support system


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#1 Edith3000

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Posted 03 January 2023 - 06:43

The new system for raising tickets now requires a separate login. I was not able to create an account for that (some error). But I was able to raise a ticket by sharing my email address. Since I don't have an account in that system, how do I see the ticket and its status?


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#2 EpicPiety

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Posted 03 January 2023 - 13:15

The new system for raising tickets now requires a separate login. I was not able to create an account for that (some error). But I was able to raise a ticket by sharing my email address. Since I don't have an account in that system, how do I see the ticket and its status?

You don't afaik. Just email only?



#3 Undjuvion

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Posted 10 January 2023 - 00:39

classic trying to overcomplicate a gamers experience from hcg.



#4 Alisa

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Posted 13 January 2023 - 02:13

is the forum link through the game broken? it always gives me some error when using it. 


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#5 Edith3000

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Posted 13 January 2023 - 17:29

is the forum link through the game broken? it always gives me some error when using it. 

Working fine for me.


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#6 Alisa

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Posted 14 January 2023 - 00:29

This page isn’t working

forums.huntedcow.com didn’t send any data.

ERR_EMPTY_RESPONSE

this is what i get when i click the link. 


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#7 WandKing

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Posted 16 January 2023 - 02:28

Apparently I dodged the new support system by clicking 

 

Contact our dedicated support team under game help on right panel.

 

Took me straight to tickets. View existing tickets just to the right  tickets icon



#8 Edith3000

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Posted 16 January 2023 - 12:55

Apparently I dodged the new support system by clicking 

 

Contact our dedicated support team under game help on right panel.

 

Took me straight to tickets. View existing tickets just to the right  tickets icon

I tried it, and it does take me to the ticket creation page. But I can't see my existing tickets anywhere.

 

Edit: Nevermind, I found it :D


Edited by Edith3000, 16 January 2023 - 12:56.

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#9 Grumpy Grey

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Posted 19 January 2023 - 07:16

Having difficulty raising tickets and logging in to forums like many others.
There is a work around, but you guys really need to sort it out



#10 Alisa

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Posted 23 January 2023 - 11:57

i have to use google to find forums since in game link doesn't work for me, but its working for others. idk


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#11 Edith3000

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Posted 23 January 2023 - 17:05

i have to use google to find forums since in game link doesn't work for me, but its working for others. idk

Also, with the new home page, there is no direct link to the forums. You would need to go to Accounts and then find the link to the forums on the right side panel. Earlier the forums were listed on the top row.


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#12 Alisa

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Posted 25 January 2023 - 05:20

cant even see guild chat or world chat. wonder what they working on.

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