Sorry to hear you're having issues with the game. You've definitely made the right call with reaching out to player support, though! Hopefully we'll be able to get everything sorted out quickly for you.
Would you also please let us know what the income for each of your resources is?
To find this, just tap on the resource bar along the top of the screen. This will take you to the 'Items - Resources' window. Then, there'll be 5 tabs, one for each resource. If you tap them one by one, you can see what the income for each resource is, along the right side of the window.
Please let us know what the income is for each resource. Thanks!