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Game update 9.5 is a fail.


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#1 MadCow

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Posted 04 March 2021 - 06:42

Hello Hunted Cow,

 

Yesterday we had the game update 9.5.   Many people can't play the game like it is entended to be played.  

Send a ship to gather:  you get kicked out of the game.

Send a ship to attack an invader:  you get kicked out of the game.

Send a ship to conquer:  you get kicked out of the game.

Click to collect:  you get kicked out of the game.

 

Basicly any action gets you kicked out of the game.  The game works on Steam for me and my phone.

I have another account that I downloaded in the Google Play Store:  This is the failing account.

 

Alot of other people are experiencing the same thing.  I can't find any news/updates from Hunted Cow weather they're working on this, if they even know about the issue, or an update when this will be solved.

 

All this gives me the feeling Hunted Cow doesn't care at all.  Looks like they're only interrested in the money and not the people that (used to) enjoy the game.

 

So, I'd really like to see an update about this issue somewhere.

 

 

Thanks MadCow.



#2 BigGrim

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Posted 04 March 2021 - 09:56

Hi there,
 
Sorry to hear you are experiencing an issue with Operation: New Earth!
 
Operation: New Earth support is provided at the link below:
 
 
~ Grim


#3 MadCow

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Posted 04 March 2021 - 12:15

Hello BigGrim,

 

Thank you for your standard reply to every question (by looking at this poorly game forum).

 

This is not  a one account problem.  This is worldwide and I'm guessing it even extends world borders.

You haven't answered one of my questions, neither have you provided any valuable information.

 

Your reply will make thousands  (wild guess) make a support ticket about an issue that is allready known (or at least it should be known) by Hunted Cow.  This will cause Hunted Cow to put time into every ticket, wasted resources (valuable time - wasted hours of work = redundant pays to wages) of your company. 

 

Do you have a job?  If so, then you should realize this...

 

I'd like to get information about the problems.  Like WHEN will it be solved?   This was my question in the first post.  Was this not clear?  Is English your first language?  English is my third language and I know what I write and ask.

 

 

Hoping for a real answer and thank you for your time.



#4 chuckybob

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Posted 04 March 2021 - 14:23

 

Hi there,
 
Sorry to hear you are experiencing an issue with Operation: New Earth!
 
Operation: New Earth support is provided at the link below:
 
 
~ Grim
 
100's of people are having the exxact same issue as biggrrim descibed.
 
i think 100's or 1000's people submitting support tickets about same issue is the worst possible thing to do.

 



#5 MadCow

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Posted 04 March 2021 - 14:32

I guess you're busy handling all the support tickets.  Allthough I'm hoping for a real answer before you leave the office.



#6 MadCow

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Posted 04 March 2021 - 16:42

I thought I've seen alot in my life...  Not even close it seems.   I've found the first forum mod without communication skills.



#7 MadCow

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Posted 05 March 2021 - 10:45

1 day further and still no answer. 

Can you give me your job description as forum moderator please?  Maybe we have different opinions on what this should be.



#8 Zue

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Posted 05 March 2021 - 12:31

Please don't be rude.

 

If you're experiencing an issue then the way to go is through Support, as linked above. Thank you.




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