just make suggestion for HCS 2016
please make LIVE CHAT with BigGrim / Staff Constumer Service
sometime if office HCS was close .. we must wait until officer HCS was open
if use live chat application BigGrim / Staff CS anytime online to help us if we have question ..
Support Ticket was for if payment problem or anything else about acc problem
HCS 2006 - 2015 must make transformation new game with add live chat application
hope HCS was consider this suggestion
thanks before
karinajaya