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Player Support & FAQs

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#1 Newt Chromium

Newt Chromium


  • WG Cells Staff
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Posted 18 August 2016 - 19:12

Edit: FAQs can be found here: https://www.opnewearth.com/help
Our player support team rocks! They're friendly, informed, and helpful.
They've built out a sweet Knowledge Base that includes articles outlining a variety of in-game features. You can find all of this right in the game itself!  Just tap the Settings icon in the bottom right and then tap Game Help.  If you’re unable to get in to the game for some reason, you can also visit them at OpNewEarth.com/help
If you need help, you can use the search option at the top or look through the available articles to see if there's anything related to the issue you're experiencing. If you don't see anything, feel free to reach out to player support by tapping the "Submit a request" or “Contact us” buttons. Please do this if you're stuck somehow, unable to play, or if you're having issues with a purchase you've made.
If you've noticed a minor bug, have some design feedback, or if you find that something in the game is behaving strangely, feel free to contact our Player Support team about that as well! It can be helpful to call out in your message when you're providing feedback or submitting a bug report, as this will help them pass the information to the developers faster.
I'd also like to express that our Player Support team isn't able to supply information about the optimal strategy of play. The best place to develop strategies, ask in-depth questions about game mechanics, and learn how to optimally build your facilities is right here on the forums with other members of the Community.
Also, as a sidenote, if you're looking through the Knowledge Base and you see some information that isn't correct, or if you're looking for information and you can't find it, please feel free to send us some feedback about it! In time, you folks are the going to become the most passionate and knowledgable people when it comes to the game, so your contributions will help us keep the Knowledge Base as healthy as possible.

WG Cells Community Manager

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