Is there anything that can be done about these?
I know there aren't a lot of people on the HCS staff and all, but 3+ weeks before response /resolution is atrocious.
Perhaps if more attention was put into the games currently available instead of diverting already paper thin resources off into even more directions for new games every 2 months.. this wouldn't be such an issue.
Current customers shouldn't be ignored to make room for new potential customers.
That's just trading customers off, pushing old customers out the door to let new ones into the empty room for a couple months before they get shoved out to make room for a few new people.
What's wrong with maintaining your current customer base? Keep what you have and build on that, progressively get more and more. This constant shuffling and trading one group for another to stop.
It's leading to games being neglected for 8-10 years at a time (Gothador) , 1-3 yrs (Fallen Sword)
people leaving constantly, (Gothador use to have nearly 100k players, now you are down to less than 100, ask yourself why)
Things are broken and not being fixed, new things that were suppose to be introduced 10 years ago never were. The games haven't been updated whatsoever, and the only player base that is growing is the pool of dissatisfied players.
People aren't asking for anything unrealistic or unreasonable either.
They just want promised features added (lets face it guys, you have had 10 years to get around to it)
They want broken things fixed,
They want an updated model to play with, it's old and dusty and stale now because nothing has been done with it in nearly a decade.
Show us a little love, HCS staff periodically makes a thread asking players what they want to see coming up, we post 10 pages of GOOD suggestions and the ways to implement them. And then not 1 single suggestion gets put into the game.
Why ask for suggestions if you don't really want to hear them or do anything with them?
Maybe either, don't ask us for suggestions in the first place... or if you do ask us for them, actually do something with the suggestions?