How on earth do some of the $99 packs offer 320,000 shards, plus stuff, yet other $99 packs offer only a fraction that amount of shards, and even less stuff?
This cash shop of yours has all the hallmarks of a user-driven pricing system, under the guise of "random, per user sales".
Can you guys be frank with us, and say unconditionally that everyone is getting the same exact "sales", both in terms of (assuming pricing in base U.S. dollars, as you have said you base the price your offerings):
(1) shards and extras for the dollar; and
(2) per package dollar amounts?
I feel as though since I initially paid for a larger package ($49.99-99.99) that I will never see the same lower-price and at the same time great value sales packages.
I do not think that removing the uncertainty about this will reveal anything too crucial to your competitiveness of the game. However, I will say that refusing to answer frankly and directly will convince me that based on previous purchases, each of us gets put in certain categories. E.g.,
(a) those in, say, a "whale" category would have his/her chances of getting reasonable, manageable and well-priced packages reduced so low as to be statistically irrelevant; and/or
( Those "impulsive/fear of missing out" types will always get a lower-value-per-dollar package before a higher one since they will usually buy quickly fearing that only crappier value packages will be shown for a while.
While I understand you are in the business of making money, I hate this feeling I'm starting to get, like I am getting fleeced by an algorithm.