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Game Server Improvements - 20th November


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#1 Mojawk

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Posted 20 November 2017 - 11:29

Hey folks,

 

Over the last couple of weeks, we've had a number of connection issues with the servers. Our team have been investigating the problem and we've added some additional hardware and patched in a few optimizations. We believe we've now found the cause of the issue which was causing both disconnects and lag, if any players are still experiencing any problems we'd appreciate if you could send in full details of your problems along with screenshots if possible.

 

Our support team have been assisting players and will continue to do so, if the lag cause you problems, please get in touch with them : https://opnewearth.zendesk.com

 

Finally, we'll be releasing some details of the 1.85 patch early next week, thanks for your patience!

 

~The New Earth Team


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#2 Buffarilla

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Posted 20 November 2017 - 20:06

Consistently taking 3 or more tries to login from my Android phone today. Generally shows the progress bar hitting the halfway point, then sits there until reconnect message is displayed.

#3 Mojawk

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Posted 21 November 2017 - 08:47

Hey Buff, this issue is now completely fixed now, please let us know if you see any other problems.


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#4 INDeeDO

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Posted 25 November 2017 - 18:35

Hey Buff, this issue is now completely fixed now, please let us know if you see any other problems.

my ass!

 

i said the test would come this weekend,and boy did it fail!

 

ill be sending my report in the mail after the event


Edited by INDeeDO, 25 November 2017 - 19:01.


#5 Terminers

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Posted 26 November 2017 - 18:13

Oh this is not fun.  Now i miss a lot Aliens and Downed Dropships. The hardware improvements did not help. The server administrators should monitor 24h a day the server. And again the weekend is playing almost impossible.

 

Since server merge, nothing realy happened to fix the problems. In fact, it gets worse each day.



#6 Mojawk

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Posted 27 November 2017 - 08:56

We were working on the servers yesterday but unfortunately, we required additional software changes to address the latest problem, we'll be looking to work on these over the course of this week.


John Stewart
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#7 zxvf

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Posted 28 November 2017 - 20:52

I'm sure a few people would appreciate it if you guys ever have the time to spare to go into the details of the changes you make, and what the problems were. (Maybe once this issue is fixed.)



#8 INDeeDO

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Posted 29 November 2017 - 00:58

they don't even give compensation to the community as a whole when things like this happen,only if you make a ticket if your troops happened to be killed during the downtime(i can't confirm this, im w8ing on the result of my ticket)



#9 Mojawk

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Posted 29 November 2017 - 18:37

Hey folks, we're just finalizing the 1.8.5 update, this will be coming next week and have a final round of optimisations which will significantly increase the game performance :)


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John Stewart
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