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Lag and disconnects


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#1 Santa Claws

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Posted 11 February 2018 - 21:19

Dreadful lag since around 16.00 gmt and disconnects from server. You still have not sorted this out despite the promises a while back. If you look in gc at theta 2 you will see it is widespread. every weekend the same to different extents. Today particularly bad. Really no excuse with the income you have received from this game.



#2 Zue

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Posted 12 February 2018 - 11:29

Hi Crazy Zeus,

 

Thank you for making us aware of these issues with lag and disconnections over the weekend at peak times. We are really sorry to hear this, and we'll be sure to make our senior developers aware of this issue.  ^_^

 

As you may already be aware, our team are currently working on bug fixes, system upgrades and general improvements for the game. We really appreciate your feedback on this! 



#3 Santa Claws

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Posted 18 February 2018 - 22:01

Exactly the same issues again. Sunday evening. pvp event. Game slows to a snails pace with lag. Seriously you cant tell me you don't know this is a constant occurrence when you run these pvp events.. Or more likely just ignoring it as long as the money keeps coming in. Maybe cynical But I suspect is the the truth.



#4 Terminers

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Posted 20 February 2018 - 19:45

Lag today.

So much lag that I get alien signal dialog on my screen all the time. Sending out ships takes forever.

 

Fix that. Since region merge I did NOT see any improvement on lag issues. It gets worser.



#5 Santa Claws

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Posted 20 February 2018 - 22:13

Yes. Its awful now. Along with the disconnects. Still the same today and not a word from hcs. Rubbish.



#6 Zue

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Posted 21 February 2018 - 11:52

Thank you for the reports about this guys.  We are very sorry to hear that you've still experienced lag after the weekend.

 

Some server improvements have been made but we'll be sure to look into this again, as we know how frustrating this can be. Our team has the goal of completely removing this lag from the game, but unfortunately it is just taking longer than we'd hoped. We really do appreciate your continued patience!  :)



#7 jessejames

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Posted 06 March 2018 - 04:00

Having login issues .Taking over a hour to get logged in . I use facebook game room i deleted it reinstalled still same problem

 



#8 Zue

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Posted 06 March 2018 - 12:38

Having login issues .Taking over a hour to get logged in . I use facebook game room i deleted it reinstalled still same problem

There is currently an issue with the login servers unfortunately, which our team are following-up. We do apologise for any inconvenience caused and appreciate your patience! :)



#9 Santa Claws

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Posted 11 March 2018 - 16:03

I have nearly given asking about the lag problems which you obviously are not capable of fixing. But I would be interested to hear the excuse for the same old Problems which have occurred from around 15.00 gmt today. Awful lag. This is like a record stuck in the groove complaining time and time again as nothing ever changes.


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