I tried making some suggestions via support ticket but was told they would not be accepted in that form even though it would be good for business. OK fine, pretty straightforward ideas to increase your profit and I will post them here for everyone to see and comment on.
First, please remove the number of people playing from the main home page. It's depressing to see 931,123 people registered but only 799 actually playing. That's less than 1/10 of 1% of registered players actually playing the games. Showing the number of registered players is fine since a very large number implies active gaming but not as many people are willing to sign up for games that appear to be dead or dying.
Second, of the 799 people playing as I write this, 555 are playing Fallen Sword. FS has been and should continue to be your premier game. There is nothing wrong with diversifying but FS has been feeling the lack of love for quite some time. Unfortunately, that translates to lower player morale which means less recruiting and new players that do sign up get less encouragement to stay in the game. Even if you have to put a few other things on hold for a bit, redirecting resources to implement a huge blitz of improvements for FS would go a long way toward improving the morale of the existing players.
Third, something needs to be done to try and bring back inactive players. There is currently a program in place in FS for players to bring back inactives but the problem is that most players don't know each others real life contact information. You do. Each account must be registered with an e-mail address. My suggestion is to create some type of incentive package for returning players (or simply use the existing package) and send a notice to every e-mail on record. This should only be done after substantial improvements have been made to FS and then you can also detail the various improvements in your e-mail. Even if only 10% of the registered users become active then it will still be over 100 times the number of current active players and well worth whatever investment you make to get those numbers.
Thanks for your consideration of these matters.