105 replies to this topic

[Sir Redsword]

Cant log in today. Is server down?

[BigGrim]

Nope, everything looks right, though Cloudflare IS showing some rerouting going on in a couple of spots worldwide.

~ Grim

[jodemac1]

Had the same flash/reroute login issue. Cleared my cache and cookies, closed my browser; reopened browser, login issue remained. But then I clicked logout of all accounts (I think at the very bottom right of the login page). Logged out, logged back in and it worked smoothly. I am back in the game.

[Egami]

Issue currently repeating. Updated support ticket.

[Egami]

And wait time over....Back in.  Issue a bit under 10 minutes.

[Josh1404]

The amount of time this has been happening without being fixed is concerning to say the least.

 

The fact that BG happens to not be experiencing these issues doesn't mean there aren't any. There are plenty of us who are experiencing these issues to prove that there definitely is something wrong.

 

And there is no chance of this being fixed until Monday at the earliest now. And I have little faith that will happen either.

 

Come on Hoof please give us something from you. Just an acknowledgement would be a start.

[stimpysam]

I've been experiencing the same problem as posters above for the past days. It is getting extemely annoying now. I'm also concerned whether or not there is a possible security breach somewhere causing this.

[BadPenny]

Well, It finally got me....  after I had cleaned my cache and cookies as I normally do every few weeks.  

 

I had signed in via the HCS site, and couldn't get into FS... So I logged completely out and logged in directly to FS and it worked fine.  No idea if this has any bearing....

[yotekiller]

Couldn't log in to game last night on PC.  The forums recognized it and auto logged me in but couldn't get into the game.  Tried my tablet and it worked fine.  Logged out on tablet and still couldn't get in on PC so logged back in on tablet.  Tried PC again this morning without clearing cache or cookies and it worked just fine.  If it was cache or cookies, it would have to be cleared every time.  If it was cloudfare, I shouldn't be able to use a tablet 2 feet away from the PC getting blocked.  The problem is elsewhere and your code is the main suspect.  What did you do to it on the last "scheduled maintenance"?  What other changes have been made in the background?  Start there, even if you don't think it's relevant, and work your way to the problem.

[ironlegs]

Just so you all understand it is not necessary to clear ALL cookies those set as Exceptions - Cookies and Site Data - so that FH helper does not need to be reset each time i log into the game .so some cookies are normal as is some cache features , Stop blaming the gamers who have stuck by this game through thick and thin while it appears the framework is falling apart and it was a cow mistake that took out the fs-wiki data base , not our player base or our cookies or cache ....Do not treat us like FOOLS ....

[vikingv]

I am having login issues as well. Never happened before, but now I have to clear my browser two, three or more times to get logged in

[Tracy44187]

I had that problem just now as I got home.  I got curious so I logged out of my phone (didn't work) then cleared my browsing data off my phone and now I am able to login on my laptop.  Maybe it's a cookie problem?  I didn't do anything to my laptop though if it helps any.

Edited by Tracy44187, 15 September 2018 - 18:21.

[Tracy44187]

Sorry didn't see the other posts when I posted the last one.

[Pythia]

Before this started happening to me  and my laptop froze,  I only had one url for each of the sites I visit.   Now I have two for some of them.

 

fallen  sword v2.44 and  fallen sword v6.9?

No idea where the version numbers came from. :/

 

 

I finally typed in the url,  no version number has shown up,   and got it work for me. Such fun this is not.

[BigGrim]

We're continuing to investigate. Please provide as much info as possible. This makes it easier to track down where something might be going wrong.

~ Grim

[BigGrim]

Hi there everyone.

After further investigation with help from player zizzwyly on Discord, we have found the source of the issue.

It appears that the issue stems from an issue on the players connection to our image servers. We advised zizzwyly to give his internet provider a call and see if anything is blocking the image server. After doing so, zizzwyly reported that he could access the game as normal once again.

~ Grim

[Josh1404]

Nice work Zizzwyly.

 

Hopefully you will be on hand the next time the game breaks. Thank you.

[BigGrim]

Next time the game breaks.

That's just it. It wasn't the game. This is not a problem that originates from HCS.

~ Grim

[BadPenny]

We can't possibly all have the same carrier, though.....  I'm thinking this was a worldwide problem, not in any localized location.  Logic says that it's improbable that my DSL is the same as John Q PLayer in Timbuktu's friendly neighborhood hi-speed carrier or wireless provider....  

 

I don't really understand these things, though, so I will take your word for it.  Not sure if anybody else will.

[Josh1404]

That's just it. It wasn't the game. This is not a problem that originates from HCS.

~ Grim

This wasn't happening to anyone though then all of a sudden it was happening to many. If one player's provider suddenly made a change that altered his connection to the game then that's not that surprising. But for many to all of a sudden experience these log in issues at the same point in time how can it not be something HCS changed that triggered the issues?

Edited by Josh1404, 17 September 2018 - 13:39.