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Hello devs. There are few things that are making new players confused before they eventually quit. I think you should focus on fixing them first. I've suggested a few things before Steam launch, but changes never happened.
So I was watching some videos and Let's plays on youtube and noticed some guy really confused about why he does low damage to mobs, which were hitting him really hard. For example this video:
https://www.youtube.com/watch?v=9ougSHprWZM
My 1. suggestion is:
Remove the DEATH'S DOOR debuff please! Or make it less brutal for new players!
As you can see in the video, that guy wonders why his damage is so low, while he has debuff active the whole time.
2. suggestion:
Make repair vendors more noticable. Put some wrenches or repair hammers over their head, so players can't miss it.
3. suggestion:
Make world chat noticable, in fact maybe rework the whole chat system... Those tabs are really tiny and it takes some time before people even notice that little star flashing in the tiny tab window.
There are more things that could be improved and I hope people will suggest them. Some changes are easy to do and should be not overlooked in my opinion. Or just ignore it if you are happy with current state of the game.