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Terrible lag, Auction House broken


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#1 Rasputin

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Posted 19 December 2014 - 16:59

I am experiencing immense lag. It wont even tell me what server I am on. I also bought out potions for the double XP event and it has been well passed the 20 min mark and still nothing has arrived in my inbox.


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#2 Rasputin

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Posted 19 December 2014 - 17:04

I have also noticed the potion bazaar is not cycling through new pots.


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#3 Hoofmaster

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Posted 19 December 2014 - 17:04

We've just added a lot more server capacity and we're fixing the issue with the auction house at the moment!

 

The game should be running much smoother now :)



#4 Rasputin

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Posted 19 December 2014 - 17:05

We've just added a lot more server capacity and we're fixing the issue with the auction house at the moment!

 

The game should be running much smoother now :)

Thank you!

 

Whatever you guys did worked. The game refreshed quickly and on the second refresh the AH purchases cleared. Potion bazaar still has the same pots that it did an hour ago.


Edited by Rasputin, 19 December 2014 - 17:07.

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#5 rowbeth

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Posted 20 December 2014 - 11:04

I'm finding a very high percentage of page loads (well over 20%) still haven't finished loading after 15-20 seconds (at which stage I get fed up and press reload, which works 75-80% of the time). It has been doing this consistently for me since about 6am this morning, server time



#6 rowbeth

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Posted 20 December 2014 - 11:07

PS There are only 400 people online; and judging by the market place activity, they aren't all hunting in the event.



#7 Woopydoo

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Posted 20 December 2014 - 12:07

Lag is severe, pages are not loading fully, Ive tried the FS link supplied yesterday and different browsers but there all the same... All other internet apps and games are fine on my PC so no issues there.



#8 Hoofmaster

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Posted 20 December 2014 - 13:01

Looks like one of the servers needs a tweak - working on this now...



#9 Hoofmaster

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Posted 20 December 2014 - 13:19

I've just tweaked all the servers - hopefully should be better now :)



#10 Woopydoo

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Posted 20 December 2014 - 14:16

Works ok for a few minutes then lag then pages wont open fully again, think ill wait till hopefully its fixed before hunting.



#11 rowbeth

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Posted 20 December 2014 - 15:07

I had thought it was a minimal improvement, but then cleared my Java cache and now it seems much better. Still a little slow, but none of the 10+second page loads



#12 MyCurse

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Posted 20 December 2014 - 16:03

Shockingly amateur that this wasn't prepared for earlier. It takes ages for me to load a single page, it was unbearable at the beginning of the event so I'm trying to hunt 24 hours after it and surprise, surprise, can't load pages.



#13 rowbeth

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Posted 20 December 2014 - 16:28

I spoke too soon - still taking ages to load pages a lot of the time  :(



#14 Steven

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Posted 20 December 2014 - 16:35

Exactly the same on one of their other games - Legacy. At least they've looked at your game, haven't even bothered to help us at all. Absolute waste of time this double exp weekend has been.



#15 Hoofmaster

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Posted 20 December 2014 - 17:50

Exactly the same on one of their other games - Legacy. At least they've looked at your game, haven't even bothered to help us at all. Absolute waste of time this double exp weekend has been.

 

We're monitoring the servers and doing our best to keep lag to a minimum during this busy time in the games.



#16 justinian9

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Posted 20 December 2014 - 17:54

Error 521 Ray ID: 19bdb23b813c04ef Web server is down
 
You Browser Working
 
Atlanta CloudFlare Working
 
www.fallensword.com Host Error

Edited by justinian9, 20 December 2014 - 17:54.


#17 Hoofmaster

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Posted 20 December 2014 - 17:55

 

Error 521 Ray ID: 19bdb23b813c04ef Web server is down
 
You Browser Working
 
Atlanta CloudFlare Working
 
www.fallensword.com Host Error

 

 

That was me - I just made another tweak to the servers which should help :)



#18 justinian9

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Posted 20 December 2014 - 18:01

Lag started back up when titan event started... was fine before

 

Okay... thanks BG


Edited by justinian9, 20 December 2014 - 18:01.


#19 hades8840

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Posted 20 December 2014 - 19:59

please fix the lag its becoming beyond a joke every few steps on the map the little guy just stops and wont move i have to reforce a refresh of the page to get him walking again i cant level in this



#20 Zorg

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Posted 20 December 2014 - 20:44

I've just made some adjustments to the database server, how's the lag for you now?

 

I tested walking around and such and it seems to be working okay for me.


~ Chief Technical Officer
Wayne 'Zorg' Robinson



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