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stuck at log in screen


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#1 Alisa

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Posted 20 October 2020 - 20:06

when i try to log in to my fallensword or sigmastorm account, my page refreshes and it wont log me in. log in page just keeps refreshing when i click the login button. i cleared my browser data, i reset my browser and i uninstalled my chrome browser and re-installed it and still same issue. other browsers works. anyone else having this issue?

 

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#2 yotekiller

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Posted 20 October 2020 - 22:14

I'm having the same issue on desktop Firefox but I can get in on Microsoft Edge or on my tablet (full version, not app or mobile version).


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#3 Alisa

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Posted 23 October 2020 - 07:17

im now not able to log in from fire fox or chrome, only from phone, what is going on?


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#4 duktayp

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Posted 23 October 2020 - 08:58

the game randomly kicks me out sometimes, to the log-in screen, but i can get back in. happens in other HCS games too 



#5 Alisa

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Posted 23 October 2020 - 09:18

Microsoft Edge is the only browser i can log in from now. when i click login my page just refreshes back to log in. i cant be the only one having this issue?


Edited by Alisa, 23 October 2020 - 09:19.

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#6 BigGrim

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Posted 23 October 2020 - 10:56

Have you ensured your browsers are up to date? You're not using Dev versions?

 

~ Grim



#7 Alisa

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Posted 23 October 2020 - 13:11

Have you ensured your browsers are up to date? You're not using Dev versions?

 

~ Grim

both browsers are up to date, i even reinstalled both  chrome and firefox. atm i  can only login from microsoft browser. i turned off all my extensions and cleared all date but still cant log in. 


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#8 yotekiller

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Posted 23 October 2020 - 14:38

Same for me on Firefox. Turned everything off and still get the rollback. Worked fine for years then it just started doing this for no reason.

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#9 Alisa

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Posted 25 October 2020 - 05:40

fixed for now...

 

i tried uninstalling firefox again... this time when the confirmation page opened, instead of clicking "next" i clicked the "refresh" button that resets firefox to its default stage. i am now able to login from firefox again.


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#10 Grumpy Grey

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Posted 01 November 2020 - 21:49

Having a similar problem with the app when trying it on my phone, Its having issues at the loading screen its freezing.



#11 yotekiller

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Posted 02 November 2020 - 00:26

I got it to work again for 1 day and it went back to doing what it was before, taking me back to the initial login page.  Firefox is up to date so I'm guessing the issue is somewhere else especially if others are also having the same problem.


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#12 Alisa

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Posted 02 November 2020 - 05:40

Having a similar problem with the app when trying it on my phone, Its having issues at the loading screen its freezing.

 

this thread is about the browser but try asking in this thread: https://forums.hunte...showtopic=77211

 

I got it to work again for 1 day and it went back to doing what it was before, taking me back to the initial login page.  Firefox is up to date so I'm guessing the issue is somewhere else especially if others are also having the same problem.

i fixed firefox by refreshing the browser. it could be an add-on thats doing this.
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