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Notification system not working.
#1
Posted 29 May 2018 - 14:33
#2
Posted 30 May 2018 - 10:44
Hi Santa Claws,
We're aware that there was an issue with push notifications on iOS devices over the weekend. I believe it should be working correctly now, but please do let us know if it continues.
If you have a ticket in, we'll get back to you soon and compensate your account for any losses incurred due to this. Sorry for any inconvenience caused.
#3
Posted 30 May 2018 - 12:49
#4
Posted 31 May 2018 - 09:57
Hi. it’s still not working on ios. Only thing that works is the ufo detected.
if ur account is linked,have you tried reinstalling the app
#5
Posted 31 May 2018 - 11:34
Edited by Santa Claws, 31 May 2018 - 11:35.
#6
Posted 31 May 2018 - 19:38
im on android,but yes the version i have on ios stopped working 2 weeks ago now
#7
Posted 01 June 2018 - 09:16
#9
Posted 01 June 2018 - 10:34
#10
Posted 01 June 2018 - 15:03
If anyone is still having issues with push on iOS please let us know. We've pushed a fix live.
John Stewart
Chief Operations Officer
#11
Posted 01 June 2018 - 15:43
#12
Posted 01 June 2018 - 16:19
#13
Posted 04 June 2018 - 11:06
It appears to be just iPhone not working. iPad is now working. Don’t understand why that should be.
Hey Santa Claws,
Could you please update us and let us know if this is still occurring today?
We aren't seeing any issues with push notifications on iPhone currently. Please ensure that everything is set to "On" in the Settings for anything you'd like to see notifications for (sorry for stating the obvious, but this is sometimes missed!).
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