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Unable to send tickets


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#1 Jack Mieoff

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Posted 25 September 2016 - 11:22

Some of my alliances members myself included tried to send tickets to address our issues but as we got a reply "invalid email address". Pls fix this thanks

#2 Anakiro

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Posted 26 September 2016 - 08:28

Hi there. Could you PM me the email address that's reporting invalid and we'll have a look into it.



#3 JBKing89

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Posted 26 September 2016 - 11:41

Same here. Coincidence maybe, but I just tied acct to google before the update. Jack said his was toed to google also

#4 livingtarget

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Posted 26 September 2016 - 13:24

Because you are all linked to google I assume this is happening on Android?



#5 JBKing89

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Posted 26 September 2016 - 14:49

Heres the problem. I disconnected link to Google and now can submit t8cket. ONE was setup with different email than my Google email. Needs to be fixed.

#6 Mojawk

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Posted 04 October 2016 - 10:13

If you are still having issues please contact our support team : https://opnewearth.zendesk.com/and we'll help you sort out any issues :)


John Stewart
Chief Operations Officer


#7 Mcleish

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Posted 08 October 2016 - 12:20

I'm still having issues but your link just shows how to contact the support team from ingame and that is where the issue of contacting the support team is.



#8 Anakiro

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Posted 10 October 2016 - 08:05

I'm still having issues but your link just shows how to contact the support team from ingame and that is where the issue of contacting the support team is.

 

At the top-right of Mojawk's linked page there should be a link that reads "Submit a request"? Clicking that will allow you to send a ticket form from the website.




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