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Can't put items down!


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#1 rowbet

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Posted 08 April 2013 - 18:13

I've reported this through the "report bug" button, but those aren't getting acknowledged, so I'll try here too. (And I note that the bugs/glitches thread seems to have disappeared).

 

I think there is a problem if the game opens a window while you are moving items in backpack/storage/stash. When this happens, I find that the item I'm moving gets stuck to the mouse-cursor and prevents me doing anything: I can't put the time back; I can't put it into a new spot; I can't choose an option on the new window.

 

I have this a few times. The last one I was rearranging items when a hidden creature kills me and the resurrection window opens and I had to reload the game. The other times I was rearranging items to make space to accept a new one when the time-left-to-decide box opened up; I had to wait until it timed out and automatically discarded the item before I could do anything more. (A bit frustrating when the item was one of the better quest rewards.)


Robet (Proph 49)   Orbet (mage 49)  Ebrot (magepro 49)

Tebor (warsin 49)   Orteb(sin 49)  Beort (warsin 49 - might become tank)

Betro (ranger 49)   Trobe (??? 6 - there for bene runs - just whisper


#2 KeS

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Posted 08 April 2013 - 18:35

It takes a while for them to get to you, all you can do is wait.


The world is cruel...as will I....


#3 rowbet

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Posted 09 April 2013 - 07:07

It takes a while for them to get to you, all you can do is wait.

I understand that, but 13 days without even acknowledgement does leave me wondering if I've sent the report to the wrong place.


Robet (Proph 49)   Orbet (mage 49)  Ebrot (magepro 49)

Tebor (warsin 49)   Orteb(sin 49)  Beort (warsin 49 - might become tank)

Betro (ranger 49)   Trobe (??? 6 - there for bene runs - just whisper


#4 T1GER69

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Posted 09 April 2013 - 09:26

I recall this happen to me once but to get the item to go back i had to right click to the place i took it from and it did return there. :)



#5 ZooksterGaming

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Posted 09 April 2013 - 09:38

Something similar can happen when trying to sell Item.

If you click a sword and then switch with anotehr sword in your own inventory and then try to drop it in the Sell window. It doesnt work.

Could also be this way.

Put one item in the Sell Window, pick up another one switch with the on in the Sell window, and you cant drop that one this time.


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#6 livingtarget

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Posted 09 April 2013 - 09:52

We can't respond to all tickets unfortunately. There's no support team currently in place, so we take time out from work to answer as much tickets as we can. We are aware of these issues and often read them even if we might not have time to fix it right away or even respond. The people that answer your tickets are actually the people fixing these issues, so there's always going to be a trade off. Please keep submitting tickets about your issues and experiences.

 

We will of course have full time support for the game when the game releases.

 

I will have a look at this, normally right clicking clears the drag state so try that. I'll have a look and see if I can reproduce it. Also we are going to change the way a lot of this dragging works, to hopefully make things easier and more intuitive.



#7 rowbet

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Posted 09 April 2013 - 18:30

We can't respond to all tickets unfortunately. There's no support team currently in place, so we take time out from work to answer as much tickets as we can. We are aware of these issues and often read them even if we might not have time to fix it right away or even respond. The people that answer your tickets are actually the people fixing these issues, so there's always going to be a trade off. Please keep submitting tickets about your issues and experiences.

 

Thanks for the confirmation

 

I hasten to add that that wasn't a complaint about support. This is a closed beta and the tickets are there for me to report bugs, not for you to provide support. It really was that I wondered whether I was submitting tickets to the wrong place.


Robet (Proph 49)   Orbet (mage 49)  Ebrot (magepro 49)

Tebor (warsin 49)   Orteb(sin 49)  Beort (warsin 49 - might become tank)

Betro (ranger 49)   Trobe (??? 6 - there for bene runs - just whisper



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