Tickets not being answered
#1
fs_carbo1020
Posted 28 September 2008 - 03:22
#2
fs_killer422
Posted 28 September 2008 - 03:24
#3
Posted 28 September 2008 - 03:25
Did you know that there are likely over 2000 rouge black holes in our galaxy alone. Each of them can reach very high speeds, even in space terms, are each capable of destroying anything in their path, and are invisible. Well, goodnight!
#4
fs_mags
Posted 28 September 2008 - 03:32
#5
Posted 28 September 2008 - 03:34
there was a recent problem with support which has been remedied.
This?:
Bug Fixes!
Posted: 13:27 26 Sep 2008
Hi all,
We reported yesterday that the support center issues were fixed - but it appears they weren't!
Today however we have 100% corrected the issue and now everyone again can access the support center without issue.
As well as this, we have corrected an issue with the Shield Imp skill whereby sometimes when cast the imp would start with no hit points.
Have a great weekend everyone!
~ The Fallen Sword Team
(Discuss this update here!)
Did you know that there are likely over 2000 rouge black holes in our galaxy alone. Each of them can reach very high speeds, even in space terms, are each capable of destroying anything in their path, and are invisible. Well, goodnight!
#6
fs_mags
Posted 28 September 2008 - 03:41
only posted about it because it is unknown when the OP submitted the ticket.
#7
fs_mags
Posted 28 September 2008 - 03:44
i've almost always had immediate responces to tickets (and one incredibly, insanely, amazing response) but can also think of at least one time when there was a ticket responce issue (this was in the days of lag though....)
#8
fs_carbo1020
Posted 28 September 2008 - 03:58
#9
fs_iceweed
Posted 28 September 2008 - 04:00
nope ticket hasnt been answered in at least 3 or 4 weeks now
Well, I can tell you it is probably a bug, not that HCS is ignoring you. Less than a week ago I sent in a low priority ticket and it was answered in leass than 10 hours...
#10
fs_mags
Posted 28 September 2008 - 04:06
#11
fs_kigga
Posted 28 September 2008 - 05:09
#12
fs_angiefc
Posted 28 September 2008 - 05:15
there was a recent problem with support which has been remedied.
This?:Bug Fixes!
Posted: 13:27 26 Sep 2008
Hi all,
We reported yesterday that the support center issues were fixed - but it appears they weren't!
Today however we have 100% corrected the issue and now everyone again can access the support center without issue.
As well as this, we have corrected an issue with the Shield Imp skill whereby sometimes when cast the imp would start with no hit points.
Have a great weekend everyone!
~ The Fallen Sword Team
(Discuss this update here!)
Beyond this issue there has been a flood of new scams where players are getting messages asking for the name and password of accounts from random bots. This has brought about a large number of suport tickets regaurding them.
The Fallen Sword team, in the past, has been really good about answering most tickets within 48-72 hours in my personal experiance.
#13
fs_carbo1020
Posted 28 September 2008 - 05:23
#14
fs_mrwright
Posted 28 September 2008 - 05:27
#15
Posted 28 September 2008 - 06:12
#16
Posted 28 September 2008 - 06:18
#17
fs_silvrdrag
Posted 28 September 2008 - 06:26
#18
Posted 28 September 2008 - 06:29
#19
fs_silvrdrag
Posted 28 September 2008 - 06:33
Once again I set forth this challenge to the cows...use under cover accts and post your own tickets of various issues and seriousness, and see how they are handled and responded to.
I would challenge Hoof to do that as his word is always final.
#20
fs_jimmyjoe
Posted 28 September 2008 - 06:58
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