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losing key items due to game loss


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#1 galaxy7885

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Posted 17 June 2009 - 11:47

why in the past few months so much don time and why us the player have to lose so many key items from our mail boxes and not be reimbursed for them ,it,s like tossing my money out the window ,you should freeze mailboxes when you have a problem or compensate players ,when these titan appear and freeze game .

#2 fs_grantslego

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Posted 17 June 2009 - 11:51

problems are unexpected so they are unable to freeze the mail boxes, also you can contact support to recieve compensatian for items lost

#3 Dowster

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Posted 17 June 2009 - 11:57

Game downtime.
Posted: 8:58 17 Jun 2009

Hi there Everyone.

The game was experiencing technical difficulties during the night. The issue is outwith our control but will hopefully be resolved soon. We apologize for any inconvenience this may have caused.

Items shown to be lost through the mailbox on your Account may be refunded through support.

Buffs and Potions lost during the downtime will not be refunded.

Reserve Energy will be given later today.

~ The Fallensword Team

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Players need to be pro-active when items are lost from mailbox, it's alot easier for each one of us to keep track and report what we had, than it is for HCS to check every single account just incase something went missing. Also if they did it would mean they had less time and resources to work on fixing the issues quicker. I am all for customers (which is what we are) receiving a good level of service, but sometimes it makes more logical sense for us to do a bit of the legwork


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