We are located in Scotland.
We will help the people who need help, have had problems and so on.
Also we cant go around ensuring that players all have secure passwords. Thats up to the individual to have a secure password and keep it secret. We are not babysitters.
There are numerous areas of advice on passwords and their creation all over the internet, and even posted on relevant topics on the forum.
Also remember your security questions. Its as important as a password.
Due to the Data protection act we cannot discuss customer details, and that includes past behaviour of our players.
Due to the anonymous nature of internet profiles people can say anything they like and in reality it can be different and we can see this in admin and in Tickets in support but cannot disclose information to the public.