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surport team isn't responding


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#1 Joshrocs

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Posted 17 August 2010 - 23:57

Hoof, i sent a ticket to the support team about the lands of elements andthey still havn't responded. i sent it like 5 days ago and your goal was to reply in 2 days :/

#2 sweetlou

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Posted 18 August 2010 - 00:11

Hoof, i sent a ticket to the support team about the lands of elements andthey still havn't responded. i sent it like 5 days ago and your goal was to reply in 2 days :/

This has happened to me. Send another referencing the previous ticket. You should get an acknowledgment that the ticket was received. However, depending what the issue is in regards to, a proper reply may take MUCH longer. ;)

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#3 BigGrim

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Posted 18 August 2010 - 08:21

Hoof, i sent a ticket to the support team about the lands of elements andthey still havn't responded. i sent it like 5 days ago and your goal was to reply in 2 days :/


Actually, I answered that ticket on the 11th of August. You have not responded. Bear in mind that while you get an email registering your ticket, you do not get one if it has been replied to. You have to check your ticket.

New tickets are always answered within two days.


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