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#261 Hoofmaster

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Posted 30 August 2010 - 20:56

How about players that just simply can't log in at all,
can't even reset pw, cause they have old email address on information?

Thats my situation :cry:


If you can login to the forum - you can also log into your account.

#262 souljahpug

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Posted 30 August 2010 - 20:57

How about players that just simply can't log in at all,
can't even reset pw, cause they have old email address on information?

Thats my situation :cry:


If you can login to the forum - you can also log into your account.

My forum account is set to stay logged in.

#263 Admiral Memo

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Posted 30 August 2010 - 20:57

How about players that just simply can't log in at all,
can't even reset pw, cause they have old email address on information?

They will need to contact support.

Link: http://support.huntedcow.com

It won't let me log into support :( Please is there anyway you can help me?

Have you tried creating a "General" account at the Support site, using a current email address?

#264 Rasputin

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Posted 30 August 2010 - 20:58

A friend of mine VeronicaX can't reset her password or log into the forums or her account in the game. She says it is not accepting her password. What should she do?

Rasputin17.jpg 


#265 Hoofmaster

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Posted 30 August 2010 - 20:59

A friend of mine VeronicaX can't reset her password or log into the forums or her account in the game. What should she do?


http://support.huntedcow.com

#266 Ala

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Posted 30 August 2010 - 20:59

How about players that just simply can't log in at all,
can't even reset pw, cause they have old email address on information?


They will need to contact support.

Link: http://support.huntedcow.com


These were the guys I meant, not the ones struggling with the password rules :wink: Maybe a link from the main page under the password one saying "Out of date email? Please contact support". Not everyone reads the forums, and if it is locking people out without letting them access the change screen you may lose some players if they were not aware of the security changes as they didn't log in today yet. Sure they may be more casual players, but still.....

#267 Hoofmaster

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Posted 30 August 2010 - 21:00

How about players that just simply can't log in at all,
can't even reset pw, cause they have old email address on information?


They will need to contact support.

Link: http://support.huntedcow.com


These were the guys I meant, not the ones struggling with the password rules :wink: Maybe a link from the main page under the password one saying "Out of date email? Please contact support". Not everyone reads the forums, and if it is locking people out without letting them access the change screen you may lose some players if they were not aware of the security changes as they didn't log in today yet. Sure they may be more casual players, but still.....


We've removed the requirement to update the password as it was causing many issues with players.

#268 mickabooth

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Posted 30 August 2010 - 21:01

all the changes to the login page needs to be sorted out i just spent 45 mins trying to log on as my first password was over written due to the first update then you all changes the system again whilst i was off

also when i tryed to log on to the forum or send a ticket to HcS my passwords would not work

#269 DragonLord

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Posted 30 August 2010 - 21:03

We've removed the requirement to update the password as it was causing many issues with players.


So where are we now Hoof ? - those that changed their passwords are still on those passwords, and can reset them back to their preferred ones if they wish ?

#270 fs_shirana

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Posted 30 August 2010 - 21:04

How about players that just simply can't log in at all,
can't even reset pw, cause they have old email address on information?

Catch-22 there... You can't reset your password without your email address, and you can't reset your email address to a new one without being logged-in, which needs your password.


And if you can't get to your account, you can't get to support either..

Most of people can't even log in here! Only ones that are set to always stay logged, like me.

Huge problems.

#271 Hoofmaster

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Posted 30 August 2010 - 21:06


We've removed the requirement to update the password as it was causing many issues with players.


So where are we now Hoof ? - those that changed their passwords are still on those passwords, and can reset them back to their preferred ones if they wish ?


They can change them back if they wish, however we have made a minimum requirement of making them at least alpha-numeric.

#272 Hoofmaster

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Posted 30 August 2010 - 21:07

How about players that just simply can't log in at all,
can't even reset pw, cause they have old email address on information?

Catch-22 there... You can't reset your password without your email address, and you can't reset your email address to a new one without being logged-in, which needs your password.


And if you can't get to your account, you can't get to support either..

Most of people can't even log in here! Only ones that are set to always stay logged, like me.

Huge problems.


They can create a 'General Support' account on the support site to submit a ticket.

#273 souljahpug

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Posted 30 August 2010 - 21:08

I've sent a ticket using my current email adress hopefully I can get this problem resolved.

#274 dragon1234

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Posted 30 August 2010 - 21:08

Can you guys increase the # of possible attempt every 15 min up from 2 to 5? With all the rules that have been added, its very easy to mess up a couple of times in a row.

dragon1234 - Ranger - lv 45

NoExercise - Tank - lv 45

DragonStorage - Storage - lv 13


#275 mickabooth

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Posted 30 August 2010 - 21:08

i had to try three times using the link before i could get on then found out that my P/W was linked to the forum and the HcS service centre it would have been better to keep each one separate

game P/W 1
forum P/W 2
service centre P/W 3

#276 Admiral Memo

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Posted 30 August 2010 - 21:10

i had to try three times using the link before i could get on then found out that my P/W was linked to the forum and the HcS service centre it would have been better to keep each one separate

game P/W 1
forum P/W 2
service centre P/W 3

This has been suggested and rejected many times. (I'm not sure why, but it has.)

#277 DragonLord

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Posted 30 August 2010 - 21:11


We've removed the requirement to update the password as it was causing many issues with players.


So where are we now Hoof ? - those that changed their passwords are still on those passwords, and can reset them back to their preferred ones if they wish ?


They can change them back if they wish, however we have made a minimum requirement of making them at least alpha-numeric.


I wish ... Just tried ... It's barfing with a "Security answer was incorrect." - and i KNOW the answer is correct ... I should know my mothers maiden name, after all :)

#278 mickabooth

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Posted 30 August 2010 - 21:12

i had to try three times using the link before i could get on then found out that my P/W was linked to the forum and the HcS service centre it would have been better to keep each one separate

game P/W 1
forum P/W 2
service centre P/W 3

This has been suggested and rejected many times. (I'm not sure why, but it has.)


with all the pain and mess we are in at the moment its about time it is added
also it will help keep each part of the game secure form the other

#279 kingtyrin

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Posted 30 August 2010 - 21:13

They can change them back if they wish, however we have made a minimum requirement of making them at least alpha-numeric.


I wish ... Just tried ... It's barfing with a "Security answer was incorrect." - and i KNOW the answer is correct ... I should know my mothers maiden name, after all :)

Remember its case sensitive. . . . If thats not the problem IDK

#280 DragonLord

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Posted 30 August 2010 - 21:16

They can change them back if they wish, however we have made a minimum requirement of making them at least alpha-numeric.


I wish ... Just tried ... It's barfing with a "Security answer was incorrect." - and i KNOW the answer is correct ... I should know my mothers maiden name, after all :)

Remember its case sensitive. . . . If thats not the problem IDK


Jeez, how embarrasing LMFAO *crawls away n hides ....*

(changed now ...)


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