Thats my situation :cry:How about players that just simply can't log in at all,
can't even reset pw, cause they have old email address on information?
If you can login to the forum - you can also log into your account.
Posted 30 August 2010 - 20:56
Thats my situation :cry:How about players that just simply can't log in at all,
can't even reset pw, cause they have old email address on information?
Posted 30 August 2010 - 20:57
My forum account is set to stay logged in.Thats my situation :cry:How about players that just simply can't log in at all,
can't even reset pw, cause they have old email address on information?
If you can login to the forum - you can also log into your account.
Posted 30 August 2010 - 20:57
Have you tried creating a "General" account at the Support site, using a current email address?It won't let me log into supportThey will need to contact support.How about players that just simply can't log in at all,
can't even reset pw, cause they have old email address on information?
Link: http://support.huntedcow.comPlease is there anyway you can help me?
Posted 30 August 2010 - 20:58
Posted 30 August 2010 - 20:59
A friend of mine VeronicaX can't reset her password or log into the forums or her account in the game. What should she do?
Posted 30 August 2010 - 20:59
How about players that just simply can't log in at all,
can't even reset pw, cause they have old email address on information?
They will need to contact support.
Link: http://support.huntedcow.com
Posted 30 August 2010 - 21:00
How about players that just simply can't log in at all,
can't even reset pw, cause they have old email address on information?
They will need to contact support.
Link: http://support.huntedcow.com
These were the guys I meant, not the ones struggling with the password rules :wink: Maybe a link from the main page under the password one saying "Out of date email? Please contact support". Not everyone reads the forums, and if it is locking people out without letting them access the change screen you may lose some players if they were not aware of the security changes as they didn't log in today yet. Sure they may be more casual players, but still.....
Posted 30 August 2010 - 21:01
Posted 30 August 2010 - 21:03
We've removed the requirement to update the password as it was causing many issues with players.
Posted 30 August 2010 - 21:04
Catch-22 there... You can't reset your password without your email address, and you can't reset your email address to a new one without being logged-in, which needs your password.How about players that just simply can't log in at all,
can't even reset pw, cause they have old email address on information?
Posted 30 August 2010 - 21:06
We've removed the requirement to update the password as it was causing many issues with players.
So where are we now Hoof ? - those that changed their passwords are still on those passwords, and can reset them back to their preferred ones if they wish ?
Posted 30 August 2010 - 21:07
Catch-22 there... You can't reset your password without your email address, and you can't reset your email address to a new one without being logged-in, which needs your password.How about players that just simply can't log in at all,
can't even reset pw, cause they have old email address on information?
And if you can't get to your account, you can't get to support either..
Most of people can't even log in here! Only ones that are set to always stay logged, like me.
Huge problems.
Posted 30 August 2010 - 21:08
Posted 30 August 2010 - 21:08
dragon1234 - Ranger - lv 45
NoExercise - Tank - lv 45
DragonStorage - Storage - lv 13
Posted 30 August 2010 - 21:08
Posted 30 August 2010 - 21:10
This has been suggested and rejected many times. (I'm not sure why, but it has.)i had to try three times using the link before i could get on then found out that my P/W was linked to the forum and the HcS service centre it would have been better to keep each one separate
game P/W 1
forum P/W 2
service centre P/W 3
Posted 30 August 2010 - 21:11
We've removed the requirement to update the password as it was causing many issues with players.
So where are we now Hoof ? - those that changed their passwords are still on those passwords, and can reset them back to their preferred ones if they wish ?
They can change them back if they wish, however we have made a minimum requirement of making them at least alpha-numeric.
Posted 30 August 2010 - 21:12
This has been suggested and rejected many times. (I'm not sure why, but it has.)i had to try three times using the link before i could get on then found out that my P/W was linked to the forum and the HcS service centre it would have been better to keep each one separate
game P/W 1
forum P/W 2
service centre P/W 3
Posted 30 August 2010 - 21:13
Remember its case sensitive. . . . If thats not the problem IDKThey can change them back if they wish, however we have made a minimum requirement of making them at least alpha-numeric.
I wish ... Just tried ... It's barfing with a "Security answer was incorrect." - and i KNOW the answer is correct ... I should know my mothers maiden name, after all
Posted 30 August 2010 - 21:16
Remember its case sensitive. . . . If thats not the problem IDKThey can change them back if they wish, however we have made a minimum requirement of making them at least alpha-numeric.
I wish ... Just tried ... It's barfing with a "Security answer was incorrect." - and i KNOW the answer is correct ... I should know my mothers maiden name, after all
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