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Buying FSP


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#1 fs_umood

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Posted 23 February 2013 - 17:10

Just interested in players' experiences. Recently paid $60 for FSP fallowing FS instructions on and then pages. It worked in the past. Smooth and with no problems. But not this time. Nothing changed. FSP remained unchanged. Opened a ticket and got response to provide the transaction details for the payment. For PayPal payment made trough the official page. Well, provided details and got a patronizing response. They have also allocated FSP and Loyalty points. 60 FSP for $60! Reported back a about day ago. Still waiting for response. Did anyone else have similar experience? If yes, then let's help Hunted Cow Studios to improve quality of service.

#2 koenvdv

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Posted 23 February 2013 - 18:54

Must have been a mistake, just wait for reply ... it is weekend so might take till monday :shock:

#3 Hoofmaster

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Posted 23 February 2013 - 19:06

Hi umood,

I've replied to your ticket now :)

Cheers,
hoof

#4 Wesleysdf

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Posted 23 February 2013 - 19:09

Yes a friend of mine made a 240 R$ donation almost 2 days ago and didn't got the fsp too :/
There must be some sort of delay or bug going on, but I'm sure the cows will fix it

#5 Hoofmaster

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Posted 23 February 2013 - 19:12

Yes a friend of mine made a 240 R$ donation almost 2 days ago and didn't got the fsp too :/
There must be some sort of delay or bug going on, but I'm sure the cows will fix it


There was an issue with the notification from PayPal to our servers not working correctly. The issue has now been resolved however and we're working through the support tickets to help anyone affected by it.

#6 Wesleysdf

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Posted 23 February 2013 - 19:19

Yes a friend of mine made a 240 R$ donation almost 2 days ago and didn't got the fsp too :/
There must be some sort of delay or bug going on, but I'm sure the cows will fix it


There was an issue with the notification from PayPal to our servers not working correctly. The issue has now been resolved however and we're working through the support tickets to help anyone affected by it.

Thanks hoof, I'll get him informed :)


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