having trouble uploading file for a ticket on a quest here have asked in guild and members are also having the same problem does any one have suggestions on how to do this
support team
#1
Posted 24 April 2013 - 14:16
#2
Posted 24 April 2013 - 14:46
upload the screenshot to something like photobucket, or use lightshot (or something similar) to take the screenshot and then provide the url if the image isn't uploading. (likely a size issue for the file)

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#3
Posted 24 April 2013 - 17:20
I saved these instructions when this happened to me - To take a screen shot: 1) Press Print Screen [this copies the image in screen into your PC memory]. 2) Open a paint program and start a new document. 3) Place your cursor in the new document, paste [Crtl+V] the screen shot from memory into the document. 4) Save the new picture as a Jpeg [please make the file size as small as possible, but keep image as clear as possible]. 5) Attach to ticket.
Screenshot everything!
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