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Addition Help Requested


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#1 Sharka

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Posted 03 October 2013 - 02:51

Yes, i am aware that others are having issues launching the game. However, I am hoping someone can help me troubleshoot my error.

 

What i have done so far:

- tried 2 browsers (firefox and chrome)

- uninstalled/updated java correctly

- added line to my host file (recommended by a dev)

- cleaned DNS cache

- cleared Java cache

 

Still no luck. i get this error on both browsers when i try to launch the game from my account page.

 

 

Fatal Error
 
 
The script encountered an unrecoverable error and is unable to continue, this error has been logged. Please contact us with a copy of the information below plus any additional information you have that may help us address the problem.
 
 
Timestamp:
2013-10-03 02:37:50
Reference:
97918

Edited by Swim, 03 October 2013 - 02:55.


#2 Crofil

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Posted 03 October 2013 - 03:28

at the moment we have to wait for HCS to get the problem sorted.. i can get 2 of my alts in but 1 i can't due to it being in a place that's broken.. and i get stuck on a constant loop... 

 

no eldevin makes l0rdka0s sad :(


Edited by l0rdka0s, 03 October 2013 - 03:30.

Crofil - 49  O=(`-`Q)

l0rdka0s - 49 Tank

Ridcully - 49 healer

Liforc - 49 Ranger

Nihilus - 49 Warsin

+ others


#3 Sharka

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Posted 03 October 2013 - 03:35

at the moment we have to wait for HCS to get the problem sorted.. i can get 2 of my alts in but 1 i can't due to it being in a place that's broken.. and i get stuck on a constant loop... 

 

no eldevin makes l0rdka0s sad :(

 

I just activated my key. I haven't even had a chance to get to character creation. Everyone seems to be able to get in originally and then locked out from a place in game.



#4 Liska

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Posted 03 October 2013 - 06:16

Do you guys believe all this problems will be gone after Eldevin hits release date?



#5 Elnestor

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Posted 03 October 2013 - 06:34

Do you guys believe all this problems will be gone after Eldevin hits release date?

 

I'm pretty sure of this. That's why a game needs a Beta Test phase.

 

But I'm also sure there will be other problems ;)


~ Be a friendly Founder. Help Newcomers. ~

 

Char 1: Kyrion - Ranger - lvl 49

Crystal- 49: Farming- 49 : Fishing- 49 : Foraging- 49 : Forestry- 49 : Prospect- 49 : Skinning- 49 

Alchemy- 49 : Armor- 49 : Cooking- 49 : Jewelry- 49 : Leather- 49 : Tailoring- 49 : Weapons- 49

Char 2: Elnestor - Templar - lvl 49   **** Char 3: Sarakh - Mage - lvl 49 **** Char 4: Razvan - Assassin - lvl 49

Char 5: LordRahl - Warrior - lvl 49  **** Char 6: Hezekiel - Prophet - lvl 49 **** Char 7: Durendal - Ranger - lvl 49


#6 SoulSLayer1

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Posted 03 October 2013 - 07:18

I'm pretty sure of this. That's why a game needs a Beta Test phase.

 

But I'm also sure there will be other problems ;)

For example,what problems?



#7 Elnestor

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Posted 03 October 2013 - 07:56

Who knows ? Don't you know Murphy's Laws :lol:


Edited by Elnestor, 03 October 2013 - 07:59.

~ Be a friendly Founder. Help Newcomers. ~

 

Char 1: Kyrion - Ranger - lvl 49

Crystal- 49: Farming- 49 : Fishing- 49 : Foraging- 49 : Forestry- 49 : Prospect- 49 : Skinning- 49 

Alchemy- 49 : Armor- 49 : Cooking- 49 : Jewelry- 49 : Leather- 49 : Tailoring- 49 : Weapons- 49

Char 2: Elnestor - Templar - lvl 49   **** Char 3: Sarakh - Mage - lvl 49 **** Char 4: Razvan - Assassin - lvl 49

Char 5: LordRahl - Warrior - lvl 49  **** Char 6: Hezekiel - Prophet - lvl 49 **** Char 7: Durendal - Ranger - lvl 49


#8 Sharka

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Posted 03 October 2013 - 13:20

i sent in a ticket explaining everything i have done to troubleshoot the issue and this is the reply i got:

 

"These issues should be resolved now, let us now if you have any more problems. Sorry about the inconvenience.

You may have to clear your cache: http://www.java.com/...lugin_cache.xml "

 

 

I have done this already, including a dns flush as well. However, i gave it another try thinking something may have changed since last night.

 

Still no luck >.> i still get the following when hitting the launch button

 

Fatal Error
 
 
The script encountered an unrecoverable error and is unable to continue, this error has been logged. Please contact us with a copy of the information below plus any additional information you have that may help us address the problem.
 
 
Timestamp:
2013-10-03 02:37:50
Reference:
97918


#9 Zorg

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Posted 03 October 2013 - 13:36

Sorry about this, it should now be fixed.

 

My alerts for fatal errors are not set-up for Eldevin yet like they are on Hunted Cow so I was unaware of the issue.


~ Chief Technical Officer
Wayne 'Zorg' Robinson


#10 Sharka

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Posted 03 October 2013 - 13:46

Thx zorg. I am unable to check it right now due to leaving for class. I will post here and my ticket this afternoon to let you know whether it is working or not.

#11 Sharka

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Posted 03 October 2013 - 17:19

UPDATE: 

 

@Zorg game works fine now, but i get a login failed >.>


Edited by Swim, 03 October 2013 - 17:22.



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