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How do I play first time ?


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#1 Fiendster

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Posted 18 November 2013 - 23:07

I have got a beta key and activated it.  In my account I press Play. It goes to a screen advertising the new founder packs, I close that. Screen, small box in middle, goes black nothing happens next. Not sure what is supposed to appear. I have updated my java, uninstalled any old versions, and deleted temp files. Is there somewhere else I need to click or download ? I am running on chrome.

 

Thanks in advance



#2 proffej

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Posted 18 November 2013 - 23:10

 at this time the game is down  so not worth doing extra just  yet  However the game play and all on e the game is awesome so please keep just seeing if it will load =)



#3 Fiendster

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Posted 18 November 2013 - 23:12

So right now after the founders pack screen, it wont load for anyone?



#4 Foulplay

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Posted 18 November 2013 - 23:39

It should be OK now.

Remove temp files for your browser AND java (http://www.java.com/...lugin_cache.xml).

Also make sure your browser isn't blocking java. If you are in firefox there might be a shield to the left of the address bar, right click and say (allow this time).


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#5 Fiendster

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Posted 18 November 2013 - 23:53

I am still stuck on the founders pack screen that pops up when i press play from my account page. Is there something i am not doing right? I am playing on Chrome. I checked that i have updated versions of both 32 and 64 bit on java site and cleared all of the temp files both ways.  I have never actually logged in so im not sure what im looking for after pressing play.

 

Thanks again

 

Forever Fiending



#6 Crofil

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Posted 19 November 2013 - 03:24

if your using firefox in the address bar there is a little shield you need to click that and allow so that the Java Will load


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#7 Foulplay

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Posted 19 November 2013 - 03:28

Fiendster, you are stuck on the founders ad? You can't click the X on the top right corner?


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#8 Fiendster

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Posted 19 November 2013 - 04:44

Yes I have closed that it's just a black screen I have gotten to a load screen and it freezes up at like 30%, but now it's once again founders pack screen I close it and nothing, just black 



#9 livingtarget

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Posted 19 November 2013 - 17:33

If you are using Firefox version 25 or above please allow mixed content by clicking the shield on the left of the address bar. You will have to do this every time unfortunately. We are looking at ways we can fix this in the future.

 

536x296_firefoxwarning.png

 

You may need to clear your Java cache again (remember to close the browser while doing this).



#10 gui

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Posted 19 November 2013 - 19:20

OP already said he was playing on Chrome. 

 

What is supposed to happen at that black screen is a pop-up should appear asking you to allow Java to be executed on the page, akin to Runescape or other Java web apps. I get that you have reinstalled Java and all, but try rebooting your computer after doing so.

 

Oh and check if the pop-up appears on other Java web apps.



#11 Shylark57

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Posted 20 November 2013 - 01:32

I had this same issue I installed Java 7.45 and have had no issues ever since... When in Doubt put in a support ticket... They answer fast and give the right answers...



#12 Fiendster

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Posted 20 November 2013 - 01:49

Ok I have java version 7 update 45. I do get prompted to run java I hit run. Like i said before i have gotten to loading screen before, but for some reason I dont anymore. Where do I submit a ticket?




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