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What Happened?


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#41 Hoofmaster

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Posted 16 December 2013 - 02:15

Apologies about that - all servers are back online now. The team is going to investigate this further tomorrow to hopefully prevent this happening.



#42 Beard

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Posted 16 December 2013 - 02:29

thanks for the quick fix!



#43 KeS

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Posted 16 December 2013 - 02:44

I sense an experiment gone wrong again :P


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#44 iPlayNaked

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Posted 16 December 2013 - 05:18

Damn it! Seems like I missed the coffee again  :lol:


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#45 cowboy

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Posted 16 December 2013 - 17:17

So after looking into this it appears one of the networks went down temporarily meaning people couldn't login and I think everyone got kicked from the US server all at once it seems.

 

However, from when a server went down (which was really just a random network hosting disconnect/restart/glitch/whatever it seems, which will happen) it took 15 minutes until people could login again. After looking at the code this morning I can see why it got a bit stuck waiting for some socket disconnect events getting stuck on one side.

 

So that's now been fixed and given the same events of the last few nights it should be able to recover itself within 30 seconds instead of the 15 minutes+ it took the last few nights. As for why it disconnected in general we're not fully sure but seems consistent the network went down and back up real quick and I really put it down to events out of our control, but most importantly it should now recover really quick for you if and when it happens again.

 

NOTE: forgot to mention, this fix won't be updated until the next patch in a few days.


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#46 FancyPanda

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Posted 16 December 2013 - 18:33

And again



#47 Mom

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Posted 16 December 2013 - 18:34

Am i the only one that have the unpacking ressource and loading ressource problem?

 

I been unpacking and loading over 100-200x without accessing the game



#48 TreeFrog

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Posted 16 December 2013 - 18:34

30 seconds in Cow time I'm assuming. Happened again and its been a few minutes now...



#49 sry911

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Posted 16 December 2013 - 18:35

maintance again?



#50 TreeFrog

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Posted 16 December 2013 - 18:35

.


Edited by TreeFrog, 16 December 2013 - 18:35.


#51 Otter

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Posted 16 December 2013 - 18:35

heh, poor poor bosses in GC/SV just never getting killed :(



#52 Loaf

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Posted 16 December 2013 - 18:36

Just before the server crashed, the Elite Bodyguard boss in Valley stopped attacking (became a loot pinata).  Killed the next pack and went to start final boss but server went down.  Not sure if related.


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#53 Zixxus

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Posted 16 December 2013 - 18:39

Maybe HC picked a poor international host for their servers. 

 

do you think it could be from people crossing from one server to the next with a backpack full of thousands of items, sending the server into a brief overload? you know, too much info at once in one spot or something? I don't know much about these things.


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#54 KeS

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Posted 16 December 2013 - 18:40

and everyone watches this thread.........but its down again; Random experiment we don't know about? 

 

1:42pm: servers back up


Edited by KeS, 16 December 2013 - 18:42.

The world is cruel...as will I....


#55 ComradeLewis

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Posted 16 December 2013 - 18:41

Am i the only one that have the unpacking ressource and loading ressource problem?

 

I been unpacking and loading over 100-200x without accessing the game

Try clearing your cache. That usually fixes it for me. Though, if it has to do with downtime, that won't do much.


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#56 TreeFrog

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Posted 16 December 2013 - 18:43

back, go go go



#57 Hoofmaster

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Posted 16 December 2013 - 18:43

30 seconds in Cow time I'm assuming. Happened again and its been a few minutes now...

 

That fix won't be in until the next update but we're talking to the hosting provider about these issues just now. Note the servers are all back online now too.



#58 TreeFrog

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Posted 16 December 2013 - 18:45

That fix won't be in until the next update but we're talking to the hosting provider about these issues just now. Note the servers are all back online now too.

Ah ok, I should read more thoroughly next time. Thanks for clarifying.




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