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Account Bugged??


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#1 AriculesBugged

AriculesBugged

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Posted 20 January 2015 - 01:37

Hi, I need help, Ive been playing this game for 20 hours, Downloaded from Steam, I shut my computer off for a bit, but when i got on, it said "You are not logged in!", But when i downloaded the game, it just asked for my Email and Password, So i put my email [email removed ~Anakiro] and my password ******** which is very sentimental to me, and obviously i won't show it.

 

This is my character:

 

In Game Name: Aricules

 

Class: Templar

 

Level: 10

 

Gender: Male

 

I hope you can help me, I have not broken any rules whatsoever. If you need more information, message me what you need, and I will give it to you, I hope this is a bug Steam has, If you need my password, I will give it to you, but in a Private Message, I hope you will help me as soon as possible.

 

-Aricules



#2 Anakiro

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Posted 20 January 2015 - 09:47

Hi there. At the moment it looks like your account is accessible from Steam. If you want to use our downloadable client or play in your web browser you would have to use your Steam account to log into the website (unless you've previously added an email address and password to your HCS account).

 

Could I get you to attach a screenshot of the error you're receiving? If we can see exactly what you're seeing it would help us out a lot in determining what the problem might be.

 

It's also worth noting that we will never need or ask for your password. We may ask for details to identify your account such as email addresses or character names, but we would never need your password. In this case I was able to track your account down with the character name, so I removed your email address from the initial post.




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