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bought bundel but didnt get it


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#1 AK87

AK87

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Posted 13 March 2017 - 09:42

I bought the "Bronze heavy mech bundel" from the store but I DIDN'T GET anything .... I had 7RM in my account I add 16 RM as funds to get the 23 RM bundel .... after i purchase the bundel... i disconected after i reconect i had Zero fund and NO BUNDEL .... can u explain what happend PLEASE .

=============================
PlayerName: (AK87)
PlayerId: (162975)
GameVersion: (1.5.6)
Device: (Surface with Windows 8 Pro (Microsoft Corporation))
DeviceLanguage: (en)
OS: (Windows 10 (10.0.0) 64bit)
ZDM: (GvtEwJhs)

 

This is additional info
 
Transaction ID: 537457294094728589
Purchased: Mar 13, 2017 @ 3:30am
Bronze Heavy Mech Bundle - RM23.00

Total RM23.00


#2 Zue

Zue

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Posted 14 March 2017 - 11:11

Hi there AK87,

 

We are sorry that you had an issue with a payment, and we have resolved this in your ticket from yesterday.  In case you missed it, your purchase has now been credited to your account, along with a temporary shield.  Please let us know if you have any further problems.  :)

 

~ Zue




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