8 replies to this topic

[rob49841]

After update today  (windows version) when i start game after about 30 seconds it crashes - please fix!

[The Guild]

Yep exactly the same problem.  So what will be the state of my base, troops, number shards etc if I ever get back into my account ????!!!!

[giveitback]

Same problem here too.  I want my game back or my money back.

[BigGrim]

Hi there guys,

Operation: New Earth support is provided at the link below:

https://opnewearth.z...us/requests/new

Zue will be able to help.

~ Grim

[The Guild]

ignore the link above it sends you to a 'submit question' site.

 

You need to first update windows but that is not enough. then you need to update the app itself. 

Just bing 'update apps in windows' for the process

[BigGrim]

Hi there.

Don't ignore the link, it's the place to go to get Support.

~ Grim

[Shania Scott]

I sent another ticket in on the support link. My problem is I've uninstalled and reinstalled the game and can't get back to my original game. Please help. I don't want to start over.

[onehandman]

rob49841, on 11 Mar 2019 - 15:55, said:

After update today  (windows version) when i start game after about 30 seconds it crashes - please fix!

me too

[LuckyRingMaster]

Nach dem heutigen Update (Windows-Version)   stürzt es ab sobald ich das ufo anklicke aber auch andere sachen die  angeklickt werden windows alle ubdates drauf spiel auch aktualisiert. bitte um hilfe